POSITION OVERVIEW Credit and Collections Specialist is responsible for collecting past due amounts of clients. The role makes and receives calls to and/or from customers to discuss their payment abilities and provide support. Credit and Collections Specialist follows up and coordinate through phone calls to collect outstanding debts of clients. This includes other correspondence in a fast paced goal oriented collections department.
Responsible for billing and collections
Ensures that the company receives accurate payment in a timely manner
Keep track of customer contact information, delinquent accounts, payment plans and late fees
Reconcile daily transactions
Providing customer service regarding collection issues, process customer refunds, pro cess and review account adjustments, resolve client discrepancies and short payments.
Responsible for monitoring and maintaining - customer calls, account adjustments, customer reconciliations and processing credit memos
Accountable for reducing delinquency for assigned accounts.
Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis
Establish and maintain effective and cooperative working relationships with dealers and sales
Establish rapport with clients
Must possess at least an Associate’s Degree or Bachelor's / College Degree in Finance / Business Administration or equivalent
At least 1 year of experience in Credit and Collections account
Proficiency in using Microsoft Office applications
Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
Demonstrate commitment in upholding core values and behavioral standards
Excellent customer service, problem solving and analytical skills
Ability to be flexible, adaptable and work in fast-paced environment
Strong command of the English language, both oral and written